Custom Acrylic Fabrication
Shipping & Returns
Shipping Policy
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature.
If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
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Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment.
We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Return & Exchange Policy
You may request a return order within 7 days of receipt. Please note that not all orders are eligible for returns. Custom orders and custom print orders are considered final sale and are therefore non-returnable.
In order to return all or part of your order, contact us for a Return Merchandise Authorization number (RMA#).
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After RMA number is provided by customer service, customers are responsible to pay for returns and create their own shipping labels. We do not provide any return labels. All items must be returned in their original packaging and in re-sellable condition.
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Once you receive a Return Merchandise Authorization number (RMA#) you have 7 days from the date the RMA# is issued to physically return the product to us. Please note that after those 7 days are exceeded you will not be able to return your product to us.
Items you return to Mr.Pleximan should be packed carefully and shipped with tracking & insurance.
Shipping and/or handling charges on the original order are not refundable.
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We charge a 35% restocking fee on all returns.
An additional 20% repackaging fee may apply on returned merchandise if the original product packaging is absent or significantly damaged.
Damaged items
Do not return damaged merchandise without contacting our Customer Service Department.
Please inspect all contents immediately for damages upon arrival.
If contents are damaged, notify our Customer Service by email or chat no later than five business days following receipt of your order.